I am trying to upgrade from fttc to full fibre(fttp) but unable to get any joy as i did have a BT alarm connected to my landline which was disconnected from my line 6 years ago as the BT monitoring company Intamac stopped supporting the alarm.When placing an order to upgrade i am faced with the fact that Openreach refuse to remove the marker which states that i am a vulnerable customer (which i am not).I want to retain my original landline and retain my existing landline number,the only way i would get FTTP is if EE were to treat me as a new customer but there mighht be a chance that my old number would not be retained and that i would loose my landline number which i have had for 40 years.Can anybody suggest a solution?
