Hi folks, my elderly aunt cannot get through to another aunt on the 2nd aunts landline, she gets a message saying the 2nd aunt has chosen not to accept her call. Aunt #2 doesnt know why this should be. I suspect shes accidentally entered some code or pressed a button but as im in the midlands and they are in yorkshire its not as easy as dropping in and seeing what model of phone she has and checking it out. Ive set up this BT id thing but keep being told they can't access the account details at the moment. Maybe because there was nowhere to enter her account number when I set it up. Its all a big complication, probably like this message, but I'm hoping somebody out there can offer me some advice so I can sort this problem out. Each of the elderly aunts rely on daily contact which is somewhat problematic just now. Thanks in advance, jojo
