HOW do you talk to BT customer services? Digital voice isn't working

[tinatina]

I've more or less given up trying to find a way to talk to BT about my digital voice. I've emailed - no reply, had texts, rang, to be sent round and round in circles! HOW the hell do you TALK to someone?? I can't find live chat. ... What's happened to BT? Does anyone actually work there??

[jac_95]

Hi tinatina,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

try message now with billing team and if they cannot help hopefully they will connect you to someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband