Am I being throttled?

[iniltous]

Presumably all your speed tests so far are using your own router , rather than the supplied BT one , then it’s not unreasonable to expect you to disconnect it and replace it with the BT router , even if it’s only for a short period whilst a few tests are performed, if the issues remain, it suggests that there is an underlying issue , obviously if the speed is only poor using  your own supplied router it isn’t really your ISP’s problem.

Connect the BT hub and run new speed tests , also post the (BT) router connection statistics 

[Thisisascam]

I would run their test. I think that’s fair. But the reason I got a 3rd party modem was cause I had issues with BTs to begin with. And when the technician came like 2 weeks ago we tried both. He saw that the router was getting 68 but speed tests at my laptop were only getting 20 

[countrypaul]

Remember to use an Ethernet cable from your PC/Laptop direct to the router with nothing else connected to the router, and with WiFi disabled.