We recently changed our BT router. When we did it kept asking for an Arlo password for the Arlo network on the new router which I didn’t have and Arlo said shouldn’t exist. I have changed everything (base stations, cables etc) and still this legacy Arlo network shows up. Is there a way to remove it from the new router?
Welcome to this user forum for BT Retail phone and broadband customers.
Factory reset the home hub.
See https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings
Your Arlo network is broadcast by Arlo base station. If you have a smart Arlo base station, you'll in fact get two: one for 2.4GHz and the other for 5GHz. You can neither switch it off, nor log into it/them. The Arlo network is used to communicate with your cameras and since Arlo is a closed system, there is nothing you can do about it.
To deal with your other problem: reset the router. Although I'm confused why and how it would try to log into Arlo. And if the issue are your devices trying to connect to Arlo, you need to reset their networking settings or choose 'forget' that network.