BT Hub manager showing a connected device as not connected

[lukeporter]

My BT hub manager is showing a 'connected' device as 'not connected'. 

The device i am referring to is my main laptop that is connected to the hub by wifi but when i log into the hub manager it shows this device as not connected. 

Does anyone know why this it would be showing as disconnected when it is 100% connected to the hub?

Really appreciate any help as this is driving me a bit nuts.

Thanks all

[licquorice]

The device list of the home hub is about as useful as an ashtray on a motorbike, it is total rubbish.

[lukeporter]

I've had some problems port forwarding on this device and wondered whether this was partly the issue.

Every other of my devices.  mobiles, consoles tablets etc just no my mainn PC/laptop, seems odd to me.