BT Premium Whole Home not collecting/displaying data usage

[ishaunryan]

Hi,

Since yesterday my BT WholeHome Premium has stopped displaying stats about usage.

It's just showing 0.0KB across all discs and devices?

Any idea how to fix this?

Thanks

[JohnC2 · Accepted solution]

Hi @ishaunryan, welcome to the forum, and thanks for your post.

It would be best to get in touch with the Whole Home Wifi product helpdesk. They're best placed to answer this for you. You can call them on 0808 100 6116 (Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) 

Or drop them an email at: btconnectedhome@bt.com and they'll get back to you.

cheers

John