BT Premium Whole Home vs Toob

[Sraw27]

If I turn wifi off on the hub how will I connect to it?

[licquorice]

The first disc needs to be connected via Ethernet. The discs are intended to be used as a standalone mesh with wifi disabled on the prime router.

You can obviously still also connect to the Toob router with Ethernet to your laptop.

[Sraw27]

Ok I’ll give that a go

[licquorice]

Factory reset the discs before trying to connect as the Virgin and Toob IP subnets are probably different.

[Sraw27]

Yeah I am just in the process of doing this

[Sraw27]

Done this followed the app guide and when I try to connect to the main disc, it connects then unable to detect disc.

discs have been factory reset, disc is connected via Ethernet and is connected to mains, wifi is off on the main TOOB router.  
I don’t know what else to try as all this equipment works from my current virgin router!!

[licquorice]

Nor do I, I'm afraid. The problem clearly lies with the Toob router however as the discs work ok with Virgin and other providers.

Can you borrow a third party router to see if that works ok with Toob broadband (perhaps from Amazon 😉)

[Sraw27]

My phone shows me connected to the BT discs for a few seconds then it disconnects when I’m in the app trying to connect to the first disc??

[Sraw27]

I can connect to the wifi signal, but won’t connect to the disc, and the wifi signal drops when trying to connect to the disc. So strange

[Sraw27]

I’m connect right now and using the wifi from the disc to sent this message but as soon as I go in the app to connect to the disc it kicks me off