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Tibbi1m
Beginner

on ‎01-02-2022 15h56

1,324 Views
Message 1 of 6

BT Smart Hub 2 & single band devices

Hi All,

Recently upgraded to Fiber to the house.  Received the latest Smart Hub 2, and I'm having difficulites with a few devices.

Kindle (paperwhite 10th gen) device wouldn't connect, kept saying password was incorrect.

Logitech Harmony Hub, wouldn't be discovered by Android or Windows app.

I kind of fixed both of these issues by turning 5Ghz off, and retrying. 

The Harmony hub worked (inc. with Alexa) until I re-enabled 5Gz, it now isn't discovered by either Windows or Android again.

The Kindle connected when the network was 2.4Ghz only and at the time of writing i've not re-enabled 5Ghz, but I'm not holding my breath for it to continue working when I do re-enable.

So...my question firstly does anyone have a fix within the Smart Hub2, some setting I may have missed that would make these devices work as they should?

Alternatively is there an alternative to the Smart Hub2, either using a router/modem or just pairing the hub with a wifi router? 

TIA

 

tibbi1m

 

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5 REPLIES 5
Keith_Beddoe
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‎01-02-2022 16h02 - edited ‎01-02-2022 16h05

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Message 2 of 6

Re: BT Smart Hub 2 & single band devices

@Tibbi1m 

The simplest option would be a separate 2.4GHz wireless access point plugged into a home hub Ethernet port. Give it a different SSID.

Like this one https://www.tp-link.com/uk/home-networking/access-point/tl-wa901n/

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Tibbi1m
Beginner

on ‎01-02-2022 16h06

1,301 Views
Message 3 of 6

Re: BT Smart Hub 2 & single band devices

Thanks, but do I then suffer from double NAT?  I'll still want hard wired things into the Smart Hub (specifically Sky Q which is rubish with BT apparently, and Hive Hub which only has a wired connection).

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licquorice
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on ‎01-02-2022 16h06

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Message 4 of 6

Re: BT Smart Hub 2 & single band devices

There are no settings within the SH2 that you can make.

The simplest solution is to add a cheap 2.4Ghz wireless access point connect it to the hub and turn off the 2.4Ghz on the hub. That way you will have different SSIDs for the 2 bands.

 

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licquorice
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on ‎01-02-2022 16h07

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Message 5 of 6

Re: BT Smart Hub 2 & single band devices

@Tibbi1m wrote:

Thanks, but do I then suffer from double NAT?  I'll still want hard wired things into the Smart Hub (specifically Sky Q which is rubish with BT apparently, and Hive Hub which only has a wired connection).

No, you will be connecting it LAN to LAN as a WAP, not LAN to WAN as a router.

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imjolly
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on ‎01-02-2022 16h27

1,286 Views
Message 6 of 6

Re: BT Smart Hub 2 & single band devices

@Tibbi1m 

I use a SH2 and have SKYQ which works over WiFi without a problem however I have changed the 5ghz WiFi channel to channel 44 as channel 36 is used by SKYQ



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