I had a fairly fundamental question for the Support Agent viz. What is my EE ID?
I came across the EE ID term when I scanned the QR code on the back of the router - which is BT smarthub2 linked to an EE Hybrid connect device - with my smartphone and was presented with a request for this ID.
I needed this to get into my hub to change the wireless settings.
The agent knew nothing about the EE side of the hub management, and was unable to help.
I persevered on the internet until I found: https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub#article-heading-5
However, as most of you already know, the necessary ID is the admin password on the back of the router😂
Why couldn't the support person have told me this???
