Background
Recently received new hub after waiting a year due to a mismatch with freeview box.
Repeated issues finally resolved by tech support identifying despite complaints, was told it would be sent out a year ago!
Hub2 issues - it wouldn't work, admin requires internet connection, spent best part of 6 hours and most on phone to BT. There rep told me admin did not need internet.
Put old hub back and next day plugged in new hub to reset before sending back had got in once or twice to change name.
While waiting and repeat calling as visual stuff is zero use , finally got a human who was more knowledgeable and informed me I do need an internet connection, which she said I had, I tried admin and it came up. Apart from phone line nothing plugged in, a bit of trial and error and
Main Issue :- I discovered if you have an ethernet cable plugged into WAN and phone in it gets confused and defaults to full fibre.
Secondary Issues -
Dual band , not being able to have an ssid fir each band means you have to switch off 5ghz while yo reconnect all your smart 2.4ghz devices and as only 1 network name this was a real pain. I didn't want the hassle of family, network devices etc having issues if I used the old 2.4 name. I was told latest smart software would be easy to reconfigure that was a lie, lights etc needed to all be done individually. They should have kept the two SSIDs if only to make the switch over easier.
5 ghz devices keep connecting at lower speed. Tech support told me that shouldn't happen and its nothing to do with BT/EE.
Downloads of only 20mb constantly timeout and drop connection
Performance Test Between yesterday and today this has dropped from the admin, past experience has told me their are always issues for a few days, when I ran it yesterday it said faults detected, book an engineer, however I did independent test and seemed ok, not being charged for callout when they claim it's not BT.
Of course BT could have a system that reads in the old saved hub conf file and converts it to BT2 but that would mean spending their profits on customer service.
Full Fibre I cannot wait until my contract ends and can get full fibre City Link have a conbection from a pole at the bottom of my garden, they asked to put ladders up in my garden as access to it was blocked by a vehicle.
