Hi there, a lifelong BT customer here.
Now,
For your record, our family have been using BT broadband for as long as we can remember. Until recently we can no longer use the old package, which are now replaced with BT HALO 3.
Geographically, the three storey house has been refurbished and has a lot of metal beams and extensions. Also, the back room for work office etc. This affected the WIFI signals around the house . Previously, we've got the issue sorted by having 5 white BT mesh dish and 1 ubiquiti; and all is perfect until recently, when we upgraded to BT wifi (everyroom everywhere BT halo 3).
Later, we've discovered that the white BT Dishes are not compatible with the new HUB or the Black Dish. We complained of our concerns, when we upgraded to the current package. We were sent two more dishes, but ring door bell at the front door is still not having a stable or no signals. The chime in the living room cannot connect at all to the ring door bell.
This was not the case when we were on the old previous package. Ground floor -We have had one dish in the conservatory/ living room and one in the front room. One in the back room in the garden. On the 1st floor - the router was in the back facing room and one dish in the front room. One dish on second floor. The signals were stable and perfect. Then we didn't have to bother BT, just paid the bills. When Covid came, we just didn't changed anything for fear that we may have issues .. especially when the saying, if it ain't broken don't fix it...
After upgrade to BT Halo 3, Other part of the house especially downstairs are now not having a good WIFI signals. For example, if we put the dish in the middle(living room), the ring door bell will not be functioning. But the chime in the living room works. If we put at the front, then in the middle of the house signals will badly affected, that includes among other, the ring chime, phone etc etc.
if we put the dish in the conservatory/living room, for the back room, the whole downstairs will be affected, also there will be no ring door bells and chimes too. But the signals to the dish in the the back room will be perfect.
On the first floor, the back facing room where the router hub is situated -signal works ok. The front room get better signals with a dish in it.
So at least the second floor both rooms - have a reasonable signals.
Please can you help? Calling to repeat the problem is hard, as the call centre aren't that technical person.
Previously, we have been using 5 bt white dishes and 1 ubiquiti and all works perfectly. Now we just changing the router hub 2 and 3 black mesh dishes, these are not sufficient especially if the house has got a lot of thick load bearing beams and etc. The living room, if using phone, the calls drops and breaking up, hence the need for dishes at the front and the living room/ conservatory.
Now after upgrade of package, the ring door bell/cam and chimes etc, are not working as it should. We cannot use our white dishes anymore as we were told that it is not compatible. Ubiquity dish too, now not compatible with the new hub and black dishes.
Also, whether BT wants its old router hub back? If so how do we go about returning it?
Please advice.
Thank you
