Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

[zico10]

I have a Smart Hub 2 which I connect wirelessly throughout the house to PC, Mobile and SKY Q Box.

I noticed a couple of weeks ago when I started working from home a couple of days a week that in the evening Sky Q would be disconnected from the BT Hub and required re-connecting.  Had a suspicion this only happened after working at home but it didn't happen on both days.  Worked from home again yesterday and same thing happened, disconnected from Sky Q box in the evening and it's a bit of a pain to reconnect although it does so without any issues.  So it's definitely working from home that's the issue.

I have a work laptop and to start with I have to connect to my home WI FI.  Then I have to click a program (I assume a VPN) to connect to my companies network so I can access all drives etc.  This connection can be a bit temperamental and sometimes drops out during the day, but what I can't understand is that the connection on my PC and Mobile are stable it's just SKY Q that disconnects.  It never happens when I am not working from home, unless we have a power cut.  All very bizarre so any ideas?  Many thanks.

[licquorice]

Make sure the hub isn't using wifi channel 36, manually select another channel rather than using smart wireless.

[zico10]

Thank you for such a quick reply.  Just checked and under 2.4 GHz it says Smart (Channel 11).  Other options are Channels 1,6 or 11.  Under 5 GHz is is set to Smart (Channel) 44.  Other options are Channels 36, 40, 44 and 48.  Security Type is WPA2 and Wireless Mode is Mode 1.

[imjolly]

the hub is using auto to connect 'smart'  you need to turn off smart auto select and then select channel 44 or 48 manually

[zico10]

Thank you.  Any difference between 44 and 48?  Do I also need to change the 2.4 GHz Channel?

[licquorice]

No and no