Bt digital hub and computer

[Lucca14]

I struggled all evening yesterday to connect my computer to my new hub. No luck computer asked me for pin no evidence on hub ?? Then asked me instead for other codes tried all on hub to no avail . I do not have an Ethernet cable on computer as didn't need it wit last bt hub can anyone please help??

[imjolly]

assuming you are using wifi on computer can you see the SSID of the new hub in connections?  if so have you entered the wireless password from the card on back of hub  - not the admin password

[gg30340]

You could change the SSiD (name) and Password of your "new" BT hub to be the same as that of your previous BT hub.

By doing that your devices would not need to be logged onto the "new" hub as they would just use the "Old" hub's logon details and log on seamlessly.

See the following link how to change the SSid and Password. You will of course need to know the SSid and password of your "old" hub but you will be able to get that from the label on the the rear of the "old" hub.

https://www.youtube.com/watch?v=yRn2p9LMNDQ

[imjolly]

@gg30340 

that was going to be my first suggestion but without ethernet cable and cannot connect by wifi then cannot change SSID

[gg30340]

Ah... never thought of that!!

[Lucca14]

Thanks for your help yes I see the ssid on the computer screen but then asks for PIN number or password I have put all codes in from hub but no luck and have no PIN number anywhere on hub 

[gg30340]

It is the Wireless Password  that is found on the label on the hub that you need to enter.

It is not the Admin Password.

[WSH]

Have you tried a factory reset of the hub and then enter the password on the back?

[chrisjp]

There will be a pull out panel on the back of the hub with a label stuck to it, giving (1) the SSID of the hub and (2) its associated wireless password/key. That's what you need to enter in all the devices you want to connect to the hub via its Wifi

[Lucca14 · Accepted solution]

• Thanks everyone for your help. Happy to say all now sorted 👏