Smart Hybrid connect

[GavWillBee]

I have received a Smart Hybrid connect as part of a renewal of contract. It was unexpected and I would rather not install more hardware. Is this device really needed and why?     Getting very displeased with BT

[licquorice]

It's not 'needed', it's a fallback device for when your broadband fails due to line fault. Your choice if you wish to use it.

You obviously signed up for Halo 3+ as it is part of that package.

[GavWillBee]

I had Halo 3  - never had a problem but it is probably more than I need. I have had trouble getting info out of BT to what I do nee and what advantage is Halo

[licquorice]

The advantage of Halo is extra profit for BT

[Crimliar]

Weirdly with our renewal coming up, BT have been offering us a Halo package cheaper than a basic package with the same speed!  It's still £13/m more than I can get elsewhere, though!

[GavWillBee]

I have spoken to BT about a Broadband package as I use Broadband for one PC and two laptops rarely simultaneous.  I also use Netflix etc.   Currently on Halo 2.  I am looking at reducing cost but that seems outside of BT ability.

2 friends claim to pay about £30 /month   (one tells me he has TNT sport for free!    

BT do seem to be in a league of their own price wise.

[Crimliar]

I am noting that the price is slowly lowering as I get closer to my renewal date, but it's still unlikely to be as low as some competitors'!