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Message 1 of 5

Smart Hybrid connect

I have received a Smart Hybrid connect as part of a renewal of contract. It was unexpected and I would rather not install more hardware. Is this device really needed and why?     Getting very displeased with BT

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Message 2 of 5

Re: Smart Hybrid connect

It's not 'needed', it's a fallback device for when your broadband fails due to line fault. Your choice if you wish to use it.

You obviously signed up for Halo 3+ as it is part of that package.

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Message 3 of 5

Re: Smart Hybrid connect

I had Halo 3  - never had a problem but it is probably more than I need. I have had trouble getting info out of BT to what I do nee and what advantage is Halo

 

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Message 4 of 5

Re: Smart Hybrid connect

The advantage of Halo is extra profit for BT

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Message 5 of 5

Re: Smart Hybrid connect

Weirdly with our renewal coming up, BT have been offering us a Halo package cheaper than a basic package with the same speed!  It's still £13/m more than I can get elsewhere, though!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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