Re: Can I Install ONT myself?

NathanH95 · ‎17-08-2022

Hello,

I recently moved homes and had issues with our original provider, due to copper wires and fibre lines. It turned out the original owners took the ONT box from the premises.

I am now with BT and was given a date of the 18th for set up, but it has been moved to the 8th September due to I assume that being the earliest we can get an engineer.

A new ONT box was provided by an engineer upon the first inspection, my question is can I set up the ONT myself and speed up the installation process? As we have been without WiFi for over a month.

Kind Regards,

Nathan

Keith_Beddoe · ‎17-08-2022

@NathanH95

No, it has to be installed and commissioned by Openreach, before it can be brought into service.

NathanH95 · ‎17-08-2022

Thank for the Reply.

Is there no way to speed this process up?

imjolly · ‎17-08-2022

I am sure there are countless others asking the same question but that must be earliest BT can get an openreach installer to your home

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