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NathanH95
Beginner

‎17-08-2022 9h44 - edited ‎17-08-2022 9h47

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Message 1 of 4

Can I Install ONT myself?

Hello,

I recently moved homes and had issues with our original provider, due to copper wires and fibre lines. It turned out the original owners took the ONT box from the premises.

I am now with BT and was given a date of the 18th for set up, but it has been moved to the 8th September due to I assume that being the earliest we  can get an engineer.

A new ONT box was provided by an engineer upon the first inspection, my question is can I set up the ONT myself and speed up the installation process? As we have been without WiFi for over a month.

 

Kind Regards,

Nathan

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎17-08-2022 9h46

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Message 2 of 4

Re: Can I Install ONT myself?

@NathanH95 

No, it has to be installed and commissioned by Openreach, before it can be brought into service.

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NathanH95
Beginner

on ‎17-08-2022 9h58

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Message 3 of 4

Re: Can I Install ONT myself?

Thank for the Reply.

Is there no way to speed this process up? 

 

 

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imjolly
Distinguished Sage
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on ‎17-08-2022 10h01

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Message 4 of 4

Re: Can I Install ONT myself?

I am sure there are countless others asking the same question but that must be earliest BT can get an openreach installer to your home



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