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Message 1 of 8

Can't save new port forward setting

Hi there,

I'm trying to forward a port on my router, but when I click save it just hangs. I've tried different names, ports, and settings and nothing seems to work.

Any advice on what I could try next?

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7 REPLIES 7
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Message 2 of 8

Re: Can't save new port forward setting

Hi,

Which router do you mean? Do you meant the BT Smart Hub 2, or do you mean a different router that you are using?

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Message 3 of 8

Re: Can't save new port forward setting

Factory reset the hub and start again

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Message 4 of 8

Re: Can't save new port forward setting

Sorry yes it's the Smart Hub
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Message 5 of 8

Re: Can't save new port forward setting

Ok, have you given Liquorice's suggestion a try?

"Factory reset the Smart hub and start again"

You can factory reset the smart hub by holding a pin in the recessed button in the back until the light on it turns green, then release.

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Message 6 of 8

Re: Can't save new port forward setting

Sorry all, I found it... I was pressing Save, but I needed to press the little + button first to add the rule. It's working now and I feel stupid XD

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Message 7 of 8

Re: Can't save new port forward setting

It's not intuitive

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Message 8 of 8

Re: Can't save new port forward setting

No it isn't intuitive at all, I get confused by those settings sometimes.

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