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Message 1 of 6

Canon printer cannot be found in Macbook Laptop

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Hi All,

 

This is 1st time I seeking help here. 

 

I just bought my Canon TS5151 printer which with a wireless print function. However, my Macbook Pro laptop cannot found or connect this printer by wi-fi even the printer already connected to the Smart Hub 2. I set up the other router as the access point and its work, but the problem is when my laptop connected to this access point. I go back to the 56K age which is a nightmare for all people now.

Would anyone give me a helping hand on this case? because I have a load of documents need to print and submit. 

 

Your help much appreciated.

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stevebrass
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Message 2 of 6

Re: Canon printer cannot be found in Macbook Laptop

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Check that the printer and MacBook are both connected to the smart hub OR the same access point. If they are not they will not communicate. 

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Message 3 of 6

Re: Canon printer cannot be found in Macbook Laptop

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Hi Steve

 

Thank you so much. Both devices already connected to the Smart Hub 2 by wi-fi as checked on devices setting and the Hub Manager. However, my laptop still cannot found the printer OR cannot connect it even found.

I think it might about some setting on the SH2 because it works if I connect both devices to the other router (Access point). Thank you

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JohnC2
Moderator
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Message 4 of 6

Re: Canon printer cannot be found in Macbook Laptop

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Hi @Hongkonger_new_in_UK  welcome to the forum and thanks for posting. Sorry that you cannot connect to your printer.

I've sent you a Private Message with details on how to get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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TimCurtis
Guru
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Message 5 of 6

Re: Canon printer cannot be found in Macbook Laptop

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@Hongkonger_new_in_UK 

You could try possibly switching off the 5GHZ wifi as that can sometimes confuse things as with the SH2 the 2.4 & 5 GHZ  bands can't be split to separate SSIDs.

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Message 6 of 6

Re: Canon printer cannot be found in Macbook Laptop

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Hi Tim,

Thank you so much for your solution and it is work. Please let me update some. 

When I turned off the 5Ghz in SH2, redo all set up for the printer from step 1,  and make sure the printer works fine with wireless print, scan. I let the 5Ghz back and both (print and 5Ghz) is working. Thank you, guys.

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