Connect TCP Smart Plugs

[legoman26]

I have several TCP Smart Plugs. I just moved house and have the latest BT Smart Hub (currently running the Hybrid box while our new line is being set up). I can't get my TCP Smart Plugs to connect and I think this is because they need a 2.4Ghz network. I understand I can disable the 5Ghz on the hub temporarily and need to disable smart switch but all the Community links seem to be now disabled. Can anyone repost in simple steps please how to do thes two things if it's what I need to do to get the plugs to work

[licquorice]

No idea what Smart Switch is

To turn off 5Ghz WiFi go to hub manager > advanced settings> wireless and change the toggle for 5Ghz to Off.

[legoman26]

Ta for the quick response. Where do I go to to see hub manager please? 

[licquorice]

Put 192.168.1.254 in your browser address bar

[Les-Gibson]

I have TCP smart plugs and never needed to switch off the 5GHz network to connect them so in this case I'm sceptical about that being the problem.

The easiest solution, if possible, would be to change the SSID and WI-Fi password of the new hub to that of the old one.

If you don't like that idea then the hub manager can be found by entering 192.168.1.254 into the address bar of a browser, you will need to select Advanced settings which will require you to enter the hubs Admin password.

[licquorice]

The reason for turning off the 5Ggz WiFi is to force the device setting up the plugs onto 2.4Ghz , not that the plugs need to have 5Ghz turned off. The plugs initially connect to the device in ad hoc mode directly rather than via the hub.

If your device is connected to 2.4Ghz there is no need to turn off 5Ghz

[Irish-Lynda]

and the BT hub wont allow you to split SSID, so both 2.4 and 5 have to use the same name

[legoman26]

Thanks for the replies all, but you've gone a bit "techie" for me. So, my question is, can I enable a 2.4Ghz signal on my black Smart Hub so that my wireless TCP plugs can connect. Please respond in simple language. I have an idea how to get to the Hub settings using a browser and the admin password but I don't know much more.

Also, is it true that provided I can get a 2.4Ghz signal from the hub, and I get the plugs to connect, do I need to maintain a 2.4Ghz signal for these devices to work? Or is it the case that once initial connection is made over 2.4Ghz, the devices will function over 5Ghz? Doesn't make any sense to me!

[licquorice]

Simply turn off the 5Ghz wireless on the hub to force everything onto the 2.4Ghz signal. Connect the plugs and once working simply turn the 5Ggz wireless back on. The plugs will continue to work.

[Weerab1983]

Look at these instructions to take you into the wireless settings and you will be able to turn off 5g from there https://www.bt.com/help/broadband/how-do-i-turn-wi-fi-on-and-off-on-the-bt-hub-