BT and EE are part of the same group and the consumer division is going to be known as new EE , in preparation your hub ( presumably a BT hub ) is transmitting EE WiFi ‘signals’ as well as your usual BT WiFi SSID , ( for example mine is BT-5KF*** ) , the suggestion was that instead of connecting to the regular channel that the BT hub broadcasts ( yours may be something like BT-5KF*** ) and entering the WiFi password once and then saving it , ( so the sewing machine always connects automatically without having to enter the WiFi password every time ) , it’s somehow connected via the ‘BT-WiFi’ or EE WiFi ‘hotspot’ channel which needs authentication, these are the type of channels that allow others to connect to someone else’s hub while they are away from home ( and allows you to do the same while away from home ) .
Check if your sewing machine has saved is always connecting to the regular ‘BT ’ SSID , or rescan and set it up again , ensuring the ‘BT-******’ is one is selected and saved in the sewing machine .
Are you having issues with any other devices, like phones , tablets , laptop etc ( things that connect wirelessly) ? if not , it is going to be the way the sewing machine is set up .
