Connects to wifi. But says 'no internet access'

[decel3000]

Hello

Hope whoever reads is well. It was working for ages. But past couple days I have gone to connect my work laptop to wifi. It initially connects, but says no internet access? Its worked previous, but not sure why this has happenned. It also wouldnt connect to my PC by wireless also.

Would really like to get this sorted if possible.

Thanks 🙂

[licquorice]

What colour is the hub?

[decel3000]

Still blue.

[licquorice]

Try a factory reset of the hub. Press the recessed button for about 20 seconds until the lights flash.

[decel3000]

This hasnt worked. It still says no internet access on both my laptop and desktop.