DSL connection keeps getting cut

[Anthony813]

Hello! 

My DSL connection cuts once a day and I am not really sure why. I used to have the BT Smart Hub 2 router but due to performance issues I had to replace it and went for a draytek vigor 130 modem and a Flint 2 router, which massively improved my wi-fi range and bufferbloat issues. 

However, as the title says, the DSL connection is dropping once a day or so, PPPoE connection then fails and I have to restart the modem to get my internet back up.

I did the run checks thing online by logging in and it's offering me an engineer visit. However, I am not sure if this is because i'm using third party equipment or if there really is a fault in my line. I am also not sure if BT offers technical support if I am not using their router.

Is it okay to book an engineer visit? Should I phone first? Is there anything I can do to fix it myself?

Thanks!

[rbz5416]

Best to put the BT router back, run the tests again & see if it still errors. Not a bad plan anyway to run that for a few days to rule out issues with your own kit. If it logs a fault then keep it in place until you get a visit.

From what I recall, you never used to be able to run any diagnostics with another setup. The first thing it wanted to do was verify a BT device.

[Anthony813]

I will run the diagnostic with the old bt router and if it errors I guess I will book an engineer

[licquorice]

I would book the engineer anyway. The tests probably revealed a line fault.

[Anthony813]

UPDATE: The tests revealed a line fault even with the BT router so I will book the engineer just in case