Escalating Open Reach issues

[MattSwan]

Can anyone advise on what's best to do. We've had no internet for nearly 10 days now, each time we call BT they say they've assigned an engineer from Open reach to solve the problem but then nothing happens. We've been given Open Reach's number but they just direct us back to BT, there's no clear updates on timeline and we can't even really work out if anyone is actually looking into anything. Any help or thoughts appreciated

[iniltous]

You shouldn’t be told to contact Openreach yourself, they are not customer facing , basically they don’t have a contract with you , their contract is with the provider ( presumably BT as you are posting here ) your contract and point of contact is with your provider.
All you can do is keep pushing for an update with your provider ( if your fault report is ongoing ) there is nothing stopping a provider contacting OR and asking for an update on one of their customers problems .

The BT mods on here may offer to take a look if you are not getting any information / timescales from BT using the normal channels .

[naylor2006]

We are all customers of BT here but for a few mods so there's no further line to Openreach here more than via the telephone support. Also its surprising you've been given Openreach's number, they do not talk to us end users, we must go through our ISP.

Hopefully you are being compensation daily for the downtime now and your only method of escalation is through BT im afraid.