Hi we have had serious cable theft locally with thousands losing wifi service including myself. Has anyone near me (Rochford, Essex) got any real info from BT? My numerous enquiries all just sent me in circles - told to test my equipment several times and keep being told ‘no outages’ and an engineer ’might’ come next Wednesday!!, whereas i know for a fact there is a huge repair going on in my area and BT is definitely affected. Openreach just say contact your provider- aaargh!
I take it you mean you've lost broadband connection, (as wi-fi is the home wireless system and nothing to do with OR).
You could try putting the area phone code in here. It may give an idea of what OR are doing and the timescale involved:
https://status.zen.co.uk/broadband/
this is just one of the links about the theft using google