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bennie53
Aspiring Contributor

on ‎24-07-2025 9h44

495 Views
Message 1 of 3

Fibre Connection

BT via open reach moved me to full fibre Monday 21st , engineer was not vet talkative but left system working with phone line plugged into Hub , everything appeared to work until Wednesday 23rd when everything stopped. I am now running on Hybrid connection via Halo . Doing some reading and the Open reach modem should connect with an ethernet cable with red ends mine has yellow ends is this the cause of the problem , 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎24-07-2025 10h20

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Message 2 of 3

Re: Fibre Connection

the colour of the cable is immaterial as long as ethernet cable 5E



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greenclock
Aspiring Contributor

on ‎24-07-2025 11h17

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Message 3 of 3

Re: Fibre Connection

Bennie53

As mentioned, provided the cable is a standard it should be OK.  I tested mine when I received it and it was nothing special, except "Red" Ends

Check you Smart Hub,  if the light on the front is not blue there is a connection issue

Check the ONT device that the cable from the smart hub connects to.  you should have green lights on the top. 

Of course green is good, red is a fault. 

The link below explains the light for the different devices the OR have installed 

What do the lights on the Openreach modem mean? | BT Help

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