I have an unusual problem with my home BT broadband, which neither a BT engineer nor an Openreach engineer have been able to fix.
I am a BT Home Broadband customer. Fibre goes as far as cabinet at the end of my street, then copper to the house - 100 metres or so.
Recently, many but not all of my home devices suddenly ceased connecting to my BT Smart Hub2. The BT Smart Hub showed a solid blue light. However, most of my existing devices in the house said "Connected, No Internet" when trying to connect to the home wi-fi. My two smart tvs stayed connected, but the Sky box, laptops, phones, tablets and firestick all could not connect. The Smart Hub 2 was also acting as a public wifi hotspot so the temporary workaround was to connect devices to the public EE Wifi hotspot. This worked for all devices including my wife's work laptop, which would not connect to the BT Smart Hub 2's home wifi.
A BT engineer came out. He could not connect to my BT Smart Hub's settings and could not get any home devices at all to connect to two new BT Smart Hub 2s which he brought with him. He couldn't connect to the settings of the two new BT Smart Hub 2s either.
An Openreach engineer then came out. He checked the line. Steady and stable 50mbps internet connection to the Smart Hub 2. He replaced the socket in the house and checked and tested the connections at the BT box at the end of the road. He said the line is absolutely fine with no faults.
He got an old BT Smart Hub from his van - the model with the silver horizontal band across the front. He factory reset it and I was able to connect all devices in the house to the old BT Smart Hub no problem, except that my wife's work laptop would not connect to the old BT Smart Hub. The old BT Smart Hub would not act as a public wi-fi hotspot even though BT Wi-Fi (public) was shown as Active when I logged into the Hub's settings.
The Openreach engineer said the problem must be with my existing BT Smart Hub 2. This despite two other new BT Smart Hubs not having worked when tested by the BT Engineer.
BT then sent me another new Smart Hub 2. No devices at all in my house will connect to the new BT Smart Hub 2. The new BT Smart Hub2 will not act as a public wi-fi hotspot either. I cannot connect to its settings.
Today after a lot of looking I found my old BT Home Hub 5 Type B up in the attic. I fired it up and every device in the house connects to it and it is acting as a wireless hotspot which my wife's work laptop will connect too.
So, to summarise: -
My existing BT Smart Hub 2 will connect to only a few of my devices at home, having worked perfectly for two years until a fortnight ago. It is acting as an EE Wi-Fi public wireless hotspot. All devices including my wife's work laptop can connect to the public EE Wi-Fi hotspot from the existing BT Smart Hub 2.
An old BT Smart Hub (the one with the silver band across the front) will connect to all devices except my wife's work laptop. It won't act as a public wireless hotspot although it says in the admin settings that BT Wi-Fi is Active.
No new BT Smart Hub 2s - and three have been tried thus far - will either connect to any of my home devices or act as a public BT / EE Wi-fi hotspot, despite line tests being clear and the hubs all showing a solid blue light.
My ancient BT Home Hub 5 Type 2 will connect to all of my home devices and will act as a BT Wi-fi public hotspot which all of my devices can also connect to.
Neither BT nor Openreach can advise me what the problem is. Four hubs in my possession, all acting differently - and the newer they are, the worse the functionality - to the point that any new BT Smart Hubs 2 provided by BT do not work at all despite fault free line and solid blue lights.
Finally, wife's work laptop will not connect to any BT Hub except by connecting to the hub's public BT/Wi-Fi hotspot (where the hub's public hotspot is working). My wife's laptop will however connect no problem to my neighbour's wi-fi. They are with Vodafone.
Can anybody shed any light as to what might be going on?
