Full fibre 500 wifi absolutely dire

[Wendywasp]

After being with Sky for years and paying for 65 mbps and then only getting 17 I decided to go with BT full fiber 500 and yes I'm getting speeds to my hub of 500 but then my two TVs one Samsung phone I'll get in speeds of maybe 13 so sometimes 7  and occasional 40... I plugged in my sons Xbox as he is due back home after six months abroad and that was getting speeds of 17 I have spoken to BT a few times about this issue and they say I'm getting speeds of 500 to my box  end of.    They did change  the ghtz settings to 5  and most of my devices went off line as they are only 2.4   apart from one now tv box.   So  am I correct in thinking that because my devices are only 2.4   they can't pull any more WiFi thru than this dire amount ?  I have a WiFi tp link plugged in  ..  oh the engineer put the router in my lounge  behind the TV!!   Any help most appreciated as 17 mbps  is certainly no where near enough  compared to what I'm paying fir 

[caravanj]

@Wendywasp 

What speed do you get with a PC?

[Keith_Beddoe]

@Wendywasp 

Welcome to this user forum for BT Retail phone and broadband customers.

You are unlikely to get anything like the full speed over wireless, on a single device.

Try connecting a fast PC to the home hub, using a direct Ethernet cable. You should get the full speed.

It was never intended that people get full speed on all devices, especially on a wireless connection. The intention is to allow that bandwidth to be shared among family members and multiple devices, without each user noticing any slowdown.

Here is a quote from old post by a moderator.

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.  

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub.  I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre , take a look at the table below.  This is just for a couple of Apple Smart Phones and Tablets along with  popular Samsung models,

Apple (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPHONE SE	Yes	60mbps	300mbps
IPHONE SE 2020	Yes	135mbps	600mbps

Samsung (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-s10e	Yes	135mbps	600mbps
galaxy-s10-5g	Yes	135mbps	600mbps

Apple (Tablets)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018)	Yes	135mbps	600mbps
IPAD pro 4th gen (March 2020)	Yes	135mbps	600mbps

Samsung (Tablet)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e	Yes	100mbps	300mbps
galaxy-tab-s6	Yes	60mbps	600mbps

[Wendywasp]

I didn't expect to get the full 500 to my WiFi devices   but was assured by the rep and online discussion  that I'd be getting more than sky gave    so far   my WiFi devices are getting lower than phone line Internet speeds!   

[garybs29]

Maybe also try without the tp link, i seem to remember they've caused issues previously too

[Wendywasp]

I   don't  have a pc    just laptop  which I will connect via ethetnet  and check  but when the engineer came to fit  I did a speed test on my ohone and it was way better than 15 mgps

[licquorice]

Unfortunately WiFi speed cannot be relied upon, there are too many causes of interference. Placing the router behind the television is probably not an ideal location for it.

[Wendywasp]

The engineer placed it there    previously my sky router was away from Windows and at the top of a tall unit in the dining room      ill try and move router to somewhere less restricted   altho can't move it far due to cable length!  I just feel I was sold something I cannot achieve ..  

[licquorice]

The cable between the router and the ONT (modem) can be up to 100M. It might be worth buying a longer cable and siting the router in a better location.

The speed of the WiFi link is totally independent of your broadband speed btw.

[Keith_Beddoe]

The speed is only guaranteed on a wired connection, not on Wi-Fi. No ISP will guarantee wireless speeds.