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Message 1 of 4

Google nest display 2 issue with BT hub2

Hi can someone assist please, I am having issues with m Google display 2 missing menu and saying it's offline but yet I can use it , I have een in contact with Google they suggest it's a setting in my router , I didn't have a issue when we on plusnet router (same company) same router , 

How do I access the router settings?  This is what Google suggests I change ...

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow {Google Home / Google Nest device} to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently). 

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions / concerns, contact your router manufacturer or internet service provider (ISP). 

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)

Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here's some additional information to keep in mind:

If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your {Google Home / Google Nest device}.

Hidden networks: If your network is hidden (i.e. does not broadcast its name / SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.

MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your {Google Home / Google Nest device} to the list of filtered devices. You can find the MAC address by tapping on the three dotsMore menu icon located on the top right of the Google Home app during setup.

Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.

If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.

After you've adjusted your router settings in accordance to the information listed above, please perform a factory reset and try setting up your {Google Home / Google Nest device} again. Refer to the following articles:

Hope someone can assist kind regards. 

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Message 2 of 4

Re: Google nest display 2 issue with BT hub2


Welcome to this user forum for BT Retail phone and broadband customers.

Try disabling the 5GHz wireless on the BT Smart Hub 2.

Then connect the Google display to 2.4GHz.

Finally re-enable the 5GHz wireless.

If that fails, then do a factory reset of the home hub, and try again.



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Message 3 of 4

Re: Google nest display 2 issue with BT hub2

Hi thank you for your reply how do I access the settings to disable this ,

Kind regards 

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Message 4 of 4

Re: Google nest display 2 issue with BT hub2

Advanced settings> WiFi

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