Home Phone, setting one up

[_MrGrayK]

Trying to connect BT phone via router and bt connect box in other words l dont have any ringing when l tried setting it up before now.

[Keith_Beddoe]

@_MrGrayK 

Welcome to this user forum for BT Retail phone and broadband customers.

Assuming you are a BT Retail Customer with BT Digital Voice, then please read this FAQ.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

[_MrGrayK]

Hi Keith, l was told to insert slot the one phone cable into green bit on the modem. solved my problem.

New issue is where l have to keep my virgin account as l  £1095 cancellation fee. and broadband company such as bt wont wavier this amount l would be left to fork it out. even 14 days cancellation.