I've recently moved house and this morning BT sent me my new Halo3+ package. The Smart Hub 2, the Hybrid Connect box, and a WiFi disc.
I don't have my broadband installed yet but I've been told by multiple people from BT that I can use the Hybrid Connect for a 4G connection until the engineer has been in a few weeks.
After setting up the Smart Hub 2 and pairing the Hybrid Connect to it, the Hybrid doesn't actually stay connected. It works fine for about 2-3 minutes, then the BT logo light in the centre changes from blue to white, and I no longer have an internet connection. The Hybrid Connect section in the Smart Hub manager disappears after the light turns white.
Restarting the Hybrid restarts the process. All lights light up fine as they should do in the correct order until a solid blue circle light, 2-3 minutes of uptime then back to a white light and no connection.
Not only that, the WiFi disc I've been sent is dead on arrival, it doesn't turn on at all. Slightly disappointing. All this new kit and not one part of it is usable for me 😐
Any ideas on what I should be doing to keep the Hybrid connected successfully? I have no idea if this is a problem on my end or if it's a problem with the new kit. I've tried factory resets on both devices multiple times and every time the outcome is still the same.
Thanks in advance
Hi @springett I'm sorry to see you experienced problems with your Hybrid Connect service, did you manage to get this sorted? A solid white circle means a firmware update is needed.
Solid white circle
Firmware update required.
Disconnect the Hybrid Connect from the Hub, then perform a Factory Reset on the Hybrid Connect by pressing the pinhole reset button on the back for 15 seconds. Once the circle starts flashing green, connect the Hybrid Connect to the Hub via Ethernet and then leave for 30 minutes to set up.
If you still experience problems connecting give us a call on 0800 800 150 and ask to report a fault with your Hybrid connect service and you will be transferred to a specialist team who can help with these types of issues.