Hybrid Connect slow speeds when connected by ethernet

[bensteventon]

I have a Hybrid Connect which is positioned upstairs due to poor network signal, so signal to the Smart Hub 2 is less than ideal. 

When the Hybrid Connect activates and is connected to the Smart Hub 2 via Ethernet, I’m only able to achieve speeds of 5mbps. However, when I disconnect the Ethernet and the Hybrid Connect is connected to the Smart Hub 2 via Wi-FI, I’m able to achieve the full 30mbps - this is the case when connected directly to the hub with a single Ethernet cable and when connected via a network switch and without moving the Hybrid Connect from it’s usual position.

I have factory reset the Hybrid Connect and Smart Hub 2, and have had a new Hybrid Connect sent out from BT, but the issue persists.

I am competent with networking and technology so have tried everything I can think of to bypass the issue, to no avail. Could an admin please contact me to look into this?

[Southnet]

Seeing exactly the same issue, when using the Hybrid connect, with the Hybrid Connect and laptop connected to the same (gigabit) switch the speeds are 3/4 mb. With the laptop connected direct to the Smart Hub 30/5 is possible  

Seems like the  Hyrbid cConnect can’t share a switch with any other devices, did anyone find a fix? 

[bensteventon]

No fix yet - could one of the admins please contact me or help out here?