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sineadsture
Beginner

on ‎13-03-2025 15h18

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Message 1 of 5

I have set up

Hi 

I am having difficulty with ny WiFi connection it will not fully connect I had called and tried to get an engineer out ot turns blue then orange on the hub? Could I please have help 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

‎13-03-2025 15h25 - edited ‎13-03-2025 15h27

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Message 2 of 5

Re: I have set up

is your hub connected to something like this  and if so are lights green

ont-pon.jpg

or like this

new_setup_2.pngKeith_Beddoe_1-1577035100602.jpeg



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sineadsture
Beginner

on ‎13-03-2025 19h59

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Message 3 of 5

Re: I have set up

I do have this but it's not powering up I think I need openreach out 

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tonysmini018
Aspiring Expert

on ‎13-03-2025 20h18

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Message 4 of 5

Re: I have set up

Check the power supply on the ONT (white box with green lights) is pushed in to the bottom properly, and there may be an on/off button there as well. (In is on).

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-03-2025 20h51

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Message 5 of 5

Re: I have set up

Are there any lights showing?

As posted by @tonysmini018  `you need to check that pwer cable is pushed right home and it is switched on



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