Intermitent Wifi and Slow Speeds

[Welshman1981]

Hi Everyone,

First off I have an account under "RobCharles1981" but I forgot my password and the password reset link doesn't work and I even checked in my junk mail folder but nothing ends up there so that's why I made a new account.

Anyway, I need a bit of insight in whats going on here.

Well basically, I've recently moved house and my sister got me BT Full Fiber on the EE network via Wi-Fi and I should be getting lightening fast speeds with this service

But at the moment its total pants:

10meg Download and almost 29 meg upload

When I arrived in my new place in the last week, I had a "Smart Hybrid Router" connected into a BT Modem and couldn't establish a connection it was like waiting for a bus.  The BT Modem was located down stairs and my Computer is upstairs.

The thing is after we spoken to BT they said I needed to use my BT Smart Hub 2 which was back in my old place (doh!) so back down I go on a near 3 hr round trip, connected to wifi the the speeds where just unusable.  Or they sent me a new hub which I received like yesterday, and the speeds are still worst!  Together the Smart Hub 2 and BT Modem is located downstairs

I reached out on live chat who are useless to say the least. 

And I thought sod it Ile do some investigation first before calling BT, I have onboard wi-fi and it seamed that playing with the antenna seamed to give it wi-fi signal and sometimes not, I also brought a Wi-Fi card  to test which took a few moments to get a connection.

But latterly I'm having BT to come to the house to investigate this issue and I'm wondering really in the first instance on what this problem is?

I look forward to hearing your thoughts

Cheers

Rob

Cheers

Rob

[Ali_A]

Hi @Welshman1981 

Welcome back to the Community! 

What speeds do you get if you connect your computer directly to the hub via ethernet cable?
Are you able to perform a speed test using an alternative device connected to the Wi-Fi, such as a mobile phone, while you're in the same room as the hub? 

Ali 

[Welshman1981]

Well the BT Guy came yesterday and plugged his laptop directly into my hub and the speeds where off the scale!

To sum it up he said  to get a couple of "Wi-Fi" booster disks to help with the problem.

Called up BT and they sent me a couple, annoyingly Royal Mail attempted delivery this morning when we where in! - So I'm gonna head over there to the Delivery office to pick up the package!

[Ali_A]

@Welshman1981 

Great to hear the engineer test confirmed the internet speeds were as they should be. I suspected it may be the Wi-Fi signal distance that was causing the issue. 

Just be sure to use the BT app set up service which will help determine the best location for the Wi-Fi discs. 

Thanks for keeping us updated! 

On a side point, I've let admin know you're having an issue with your password reset email. 

Ali 

[Welshman1981]

Hiya,

Many thanks for that, what BT app should I looking for?

Cheers

Rob