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Intermittent wi-fi dropping issue

Hi,

I have a HH5 and I am having intermittent issues with wi-fi signal dropping. Typically every 2-3 days I will have a day where the wi-fi will drop 5 times in a day. The light on the hub remains blue throughout. The connection normally recovers within a couple of minutes. Restarting the hub normally helps for a day or two.

I have already turned off smart setup and I have split 2.4/5 networks. I have also tried different channels but doesn't make any difference.

Hub details below. Anyone got any ideas on what might be causing this?

Thanks

Scott

1. Product name:BT Home Hub
2. Serial number:+068342+NQ43005264
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 03:16:54
6. Data rate:20000 / 72404
7. Maximum data rate:24649 / 72341
8. Noise margin:9.2 / 6.0
9. Line attenuation:12.2 / 14.0
10. Signal attenuation:12.1 / 14.0
11. Data sent/received:400.8 MB / 2.3 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-RWSF-2.4
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:11
18. 5 GHz Wireless network/SSID:BTHub5-RWSF
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:48
22. Firewall:Default
23. MAC Address:c8:91:f9:3b:74:d2
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

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