Issue connecting JVC smart TV to new BT Hub

[gg30340]

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@Irish-Lynda wrote:

Have you tried connecting with nothing else connected to the wireless and the 5GHz turned off.

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You must have missed this. The OP stated in the first message "we have tried turning 5ghz off (still can't connect) and then on again (still can't connect)"

[Irish-Lynda]

I saw the comment, but additionally I suggest also ensuring nothing else is connected to the router via wifi, that rules out interference from other devices.

[ianc4]

Hi, did you ever get this resolved. I've got the same issue and rebooted, reset, ctrl alt deleted, kicked the cat and still nothing.

[HiHelloHey]

We didn't unfortunately, we've still got an ethernet cable running across the living room as the bodge solution!

[gg30340]

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@HiHelloHey wrote:

We didn't unfortunately, we've still got an ethernet cable running across the living room as the bodge solution!

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While it may not be what you want, running an Ethernet cable is not a "bodged" solution, it is actually the solution that will give you the best and fastest connection for streaming.

The next best solution is to use Powerline adaptors. This would allow you to plug the "master" adaptor into a power point beside your Smarthub and connect to the hub with a short Ethernet cable and the other adaptor would plug into a power point beside the TV and connect to the TV with a short Ethernet cable.

This would do away with the Ethernet cable running across your living room. 

[HiHelloHey]

Unfortunately as there are limited numbers of plug sockets in our living room, the one by the BT hub has to have the BT hub power plug in it and the one next to the TV has a multi socket to run the TV/soundbar/a lamp, we aren't able to do powerline adapters in the living room without then having multisocket cables running around instead of ethernet cables, it's just really frustrating that the TV and BT hub won't simply work together over WiFi like they're supposed to!

[gg30340]

Are you not able to use an electrical socket extension box/ adaptor for the TV etc. Just make sure the powerline adaptor is plugged directly into the electrical socket and not the extension box/adaptor.

[HiHelloHey]

There is one plug behind the TV and one plug where the smart hub is, so our choice is the current set up - have ethernet cable running across from hub to TV, and have devices powered by the plugs - or have two multisockets with cables running across from other parts of the room to where the TV and the hub are, so that the plugs for behind the TV and hub can have powerline adapters in them and the devices can be powered by the multisockets. It is just really frustrating that this seems to be exclusively a BT-hub-plus-JVC-TV issue and there doesn't seem to be a proper fix for it! 

[countrypaul]

Are you aware you can get pass  through powerline adapters, so plug the PL adapter into the socket and the BTHub into the PL adapter, then connect Ethernet from BTHub to PL Adapter. Some PL adapters also support WiFi, though if the PL adapter works to the JVC the WiFi would be irrelevant 

[gg30340]

Some devices just don't like the 2.4ghz and 5ghz having the same SSid.

Another work around could be if you bought a wireless access point, TPLink one on Amazon about £20, and connect that to your hub by short Ethernet cable then connect yourTV to the wireless access point.

It would mean another device to plug in but it can work on an electrical extension lead/socket and would do away with the Ethernet cable around your room.