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Message 21 of 24

Re: Issue connecting JVC smart TV to new BT Hub

Thanks for letting me know, perhaps we can start a support group 😃

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Message 22 of 24

Re: Issue connecting JVC smart TV to new BT Hub

This sounds very much as if someone has gone into the TV settings menu and manually set the IP address/subnet/DNS server.  If you can get to those settings and they're not on some version of "automatic" then make that setting.

*I've never in my life come across a device that had issues because the 5GHz and 2.4GHz radios had the same SSID - I've definitely come across devices that had issues being set up because they are 2.4GHz only though!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 23 of 24

Re: Issue connecting JVC smart TV to new BT Hub

Hello,

BT have sent me a new hub and the TV has connected first time so ask for a new one!

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Message 24 of 24

Re: Issue connecting JVC smart TV to new BT Hub

I really struggled with 2.4 and 5 being on the same SSID, found the best thing to do was turn off 5 completely so everything works, only the mobile phone used 5 anyway

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