JVC TV does not connect to BT Smart Hub 2 Wi-fi

[serendipity4344]

That's okay. There are things we don't know... Don't be so awkward about it. We've all been there. Next time you'll be of more help, I'm sure. 

[oldskoolsandhu]

Hello mate..

did you get this sorted?  im having this issue with both Bt and virgin media on the JVC TV..

got fire sticks working ok, amazon and everything else all good.. Just JVC.

any luck?

[serendipity4344]

Hey,

Yeah sure I got it sorted! I purchased a new TV.... Quite ridiculous but I did.

Btw, I was with Virgin media before BT and it worked fine with JVC so maybe look into that s little more! Good luck 🙂

[oldskoolsandhu]

Hey

i was thinking about the same.  JVC support bt and virgin media was as helpful as rule one of IT support

turn it off and on 

lve narrowed it down to authentication I think

I changed 2.5 and 5g channel settings and get a connection failed and the. Authentication failure 

before nothing was happening 

next thing I’m going to try is plug the tv into the router and see if it connects that way 

I factory reset the hub and trying to do the same with the tv 

but yeah JVC not the best product to purchase that’s for sure 

[davidwindle9]

The issue here isn't the WiFi, you bought a Turkish TV that are mass produced in to 3/4 different frames and they are just plain tripe.

Google Vestel group.

[oldskoolsandhu]

Tripe

love it 

yeah your probably right. 
It’s just a **bleep** 

[oldskoolsandhu · Accepted solution]

@davidwindle9  @serendipity4344  @gg30340  @licquorice  @Keith_Beddoe 

sorry for tagging everyone

so I’ve resolved this.

the issue was JVC as **bleep** as they are doesn’t support 5ghz wifi.

So what I found was the router was sending a connection for 5ghz first, the tv was connecting  but not working. 
I could see the router had a connection to the tv via the mac filtering

so what I did was turned mac filtering on and forced the tv mac to use 2.4ghz

i renamed the 5ghz network and gave it a different pwd

Then on the tv disconnected the wifi and turned it off for 10 mins and back on

i then scanned and found round the 2.4ghz network and boom

tv connected 

i disabled the max filter so all other devices could connect and it’s working ok now

hope this helps someone

[davidwindle9]

Glad you got it sorted, reitiretes my point they are tripe TV's though.

[serendipity4344]

Well that's lovely, however, I lost you around Pwd mac something..5ghz thingy something something. But I'm glad it works for you x

[oldskoolsandhu]

@davidwindle9 still loving the phrase tripe lolllll

@serendipity4344 something on something off. If you need help happy to help