JVC smart TV won't connect to wifi

[Den2429]

Help needed please.

I have a JVC smart TV that won't connect to my by WiFi.

I have a smart hub 2, tried all the usual turn on / off stuff still won't connect.

Scanning WiFi networks find my WiFi.

Tried creating a hotspot from my phone and the TV connects to that 

TV reset still won't connect. Any ideas please

[licquorice]

Make sure you have turned off smart setup on the hub.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

[Den2429]

Thanks , turned it off and I'll have another go at connecting tomorrow

[Den2429]

Still not connecting

[licquorice]

Try turning off the 5Ghz WiFi on the hub temporarily, if the TV connects, turn 5Ghz back on afterwards.

[Den2429]

That not worked either. I have another Home hub 2 might try that

[licquorice]

I doubt the problem lies with the Hub.

[Den2429]

When I used my phone as a hotspot creating an alternative WiFi connection the TV connect straight away which leads me to think it's an issues with the BT setup

[licquorice]

Hmm, have you tried connecting the tv to the hub via Ethernet?

[Den2429]

Yeah that works might have to just use a powerline adapter