Kit arriving before I move in

[scotthatton]

Does the BT engineer setting me up in my new home bring kit with them?

Ive just been informed that “the broadband kit I ordered is arriving tomorrow”. I didn’t order this to arrive and  I find that there’s absolutely nothing I can do about this. I haven’t moved in yet. There is nobody to receive the package 

[WSH]

You’d be best to phone customer services.

This is a customer-to-customer help forum and we are just fellow customers.  The only BT employees are the moderators and they don’t necessarily read all posts.  They also don't have access to customer accounts.

[comb8342]

No, I wouldn’t assume the engineer will bring the Hub. BT normally couriers the Hub/equipment before the engineer appointment, and the engineer uses the equipment that has already been sent.

If you’re not moving in yet and nobody can receive it, I’d check the BT Order Tracker and contact BT as soon as possible to see whether the delivery can be rearranged. BT says the tracker shows equipment delivery details.

Hopefully they can change the delivery date rather than leaving the package unattended. stickmanhook.com.br can stay separate from the BT issue.