Kit arriving before I move in

[scotthatton]

Does the BT engineer setting me up in my new home bring kit with them?

Ive just been informed that “the broadband kit I ordered is arriving tomorrow”. I didn’t order this to arrive and  I find that there’s absolutely nothing I can do about this. I haven’t moved in yet. There is nobody to receive the package 

[WSH]

You’d be best to phone customer services.

This is a customer-to-customer help forum and we are just fellow customers.  The only BT employees are the moderators and they don’t necessarily read all posts.  They also don't have access to customer accounts.