Losing internet connectivity on some devices

[Tmou5e58]

Hi,

Please can someone advise on what may be the problem here? About 3/4 times each week we have a mobile and a tablet that lose their connection to the internet and yet things such as pc, smart tv, firestick etc  work fine.  The only way to get the mobile & tablet back online is to reboot the router, any idea what could be causing this? They both lose their connection simultaneously, thank you

[Keith_Beddoe]

@Tmou5e58 

Welcome to this user forum for BT Retail phone and broadband customers.

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

[Tmou5e58]

Thanks Keith, I'll  give that a go and will update throughout the week