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Re: New BT Hub received
Also if we chose not to install new BT HUb do you know if opebnreach will be happy to do it, yes I know they wont do all our items but say the laptop only and we will do the rest
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Re: New BT Hub received
@Mattiesmomma wrote:
Ok so if we install new hub upstairs today and add all devices to it in readiness for Friday when Openreach come to do final stage, all we will have to do is move it downstairs on Friday?
Correct
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Re: New BT Hub received
@Mattiesmomma wrote:
Also if we chose not to install new BT HUb do you know if opebnreach will be happy to do it, yes I know they wont do all our items but say the laptop only and we will do the rest
Openreach will simply install the ONT, connect the HUB2 to it and ensure it works, they're not obliged to connect any of your devices, that is your responsibility. If you wish to put your old hub back, that is entirely up to you.
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Re: New BT Hub received
What speed fibre have you ordered? Bear in mind if you use your old Hub4, you will be limited to 100M rather than anything faster you may have ordered.
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Re: New BT Hub received
500
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Re: New BT Hub received
Then you need to use the new hub.
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Re: New BT Hub received
Thanks for a good reply x
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Re: New BT Hub received
Definitely change the wifi network name and password on the new hub to that of the old. Save a lot of hassle.
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Re: New BT Hub received
Change the SSiD (name) and password of the new Smarthub to be the same as your old hub and your devices will just connect automatically without you having to add them.
You can do that easily by entering the Smarthub's admin settings.
EDIT: Snap!
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Re: New BT Hub received
Hi again
Thanks for your your advice. Openreach came yesterday and connected the full fibre and tested one item for connection (my Phone). Good service from engineer, very friendly and did not mind answering our questions.
We asked about the old BT Hub and he said we need to contract BT for them to send a postage paid bad for us to send the old one back to them and to get proof of postage from post office other than that we may get charged for not returning it, is this true?
Dialling customer services 0800800150 there are so many options as you know and keep getting put on hold for ages more than likely the wrong extension.
Do you know the best options to choose?
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