New Fibre broadband installation but very low speed

[Jonsysmum]

We had our BT HALO FULL Fibre 900 installed 5 days ago using our existing BT Smarthub 2 and 3 discs all of which had been used with our previous BT HALO package (not fibre). We now have a download speed of less than 200 and the discs keep losing connection.  I am next to the hub when I check the speed but it is even lower when I go into the areas where the discs are placed. This speed is even lower than our non fibre connection. The Openreach Engineer did mention that he thought we had ordered a lower speed package as few people ordered the 900 but once he had installed the fibre and connected everything he would phone India to transfer our installation to the 900. Apparently this he did and this has been confirmed to us during a conversation we had with a BT Guide when we reported our slow speed.  A visit from a BT Engineer has been arranged for next week but if anyone has had any experience of slow speeds after fibre installation I would really appreciate a reply particularly to hear about how the problem was solved. Many thanks for reading.

[36ULW]

Have you tried a Hard Wired Connection, i.e. Ethernet connected directly into the Hub and then into a Laptop?

It might even be worth connecting the Laptop Directly into the ONT.

[Keith_Beddoe]

@Jonsysmum 

A wireless connection is not going to give you the full speed on a single  device, only a wired connection will approach full speed, depending on the capabilities of the PC/Laptop.

[Jonsysmum]

Thank you. I have a new laptop so will try it. What I don't understand is why the speed is lower now we have fibre to the hub inside the house when previously we had fibre to the cabinet with copper to the house. Nothing was hard wired, all on wifi.  We used 3 discs and good speeds all around the house with no drop outs. Now one of the discs gets an orange light and BT GUIDE could see this on his system when we spoke on phone. I am thinking maybe Smarthub 2 is an older one and needs an update or we might be on 500 and India didn't change it.  Thanks for your reply.

[Keith_Beddoe]

@Jonsysmum 

What three discs are you referring to, are the BT Whole Home (possibly white) ones, as they are incompatible with the Smart Hub 2?

If that is the case, then you need to disable the Smart Hub 2 wireless totally, and just rely on those discs, with one of them hard wired to a port on the Smart Hub 2.

You may also have to factory reset the discs, and set them up again.

[licquorice]

WiFi speed is totally independent of broadband speed. They are 2 links in a chain and the overall speed will only be as fast as the slowest link.

Try changing WiFi channels to see if that helps.

PS I have no idea why you keep referring to India in your posts.

[caravanj]

@licquorice 

Our Openreach engineer referred to the Tiger Team who do the ONT configurations & he said he hoped they didn't mess up our 500 when we upgrade to 900.

I thought they were based in India.

[licquorice]

Hmm, interesting. I know BT have brought everything back to the UK, I thought Openreach had as well but could be wrong.

[caravanj]

@licquorice 

He told me that the Tiger Team did a massive blunder a while back that took out 3,000 ONTs & it was all hands to the pump fixing them at the sharp end in the UK.

I won't be going any higher than 900 as our house, built in 2014 was wired in CAT5e.

I don't think the average builder has the intelligence to grasp any concept of future-proofing.

[Jonsysmum]

They are the 3 discs that BT sent with the Smarthub 2 for our previous fibre to cabinet package so we can get WiFi all around the house. Everything was working together until we got full fibre to the home installed last week using the same hub and discs which BT and the Openreach engineer said are suitable. BT sent a black cable with red end pieces to be inserted one end into the new ONT and the other into the Smarthub 2, socket number 4 with instructions to hand to the engineer which I did. Thanks for your reply.