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Message 1 of 8

New admin password when saving router changes

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Hi. I have a Smart Hub 2 and I am having trouble connecting a legacy device to 2.4 GHz. On a previous router I changed the operating mode from one to three but on this newer router it won't let me. Instead it asks for a longer password which the router won't accept, and i can't change mode. Has anyone else had this issue and how did you get over it? Screenshot 2022-04-06 13.43.21.png

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Message 2 of 8

Re: New admin password when saving router changes

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Factory reset the hub by pressing the recessed button at the rear with a pin for about 20 seconds until the lights flash.

That will restore the default password.

Turn off Smart Setup again after the reset.

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Message 3 of 8

Re: New admin password when saving router changes

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Seeing that message implies that you've previously changed the WiFi password to something the SH2 doesn't like, but you over-rode that anyway. It's now simply nagging you that it still doesn't like the WiFi password. Don't know about the SH2 but on the SH it is only advisory & can be overridden. Is there not an option to "Accept" if you scroll down?

 

 


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Message 4 of 8

Re: New admin password when saving router changes

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Hi. There is no option to override the warning. It looks like I'm stuck with it. 😞

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Message 5 of 8

Re: New admin password when saving router changes

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Thanks, that worked a treat, although the password I was using is now longer acceptable. The main issue was to get the old school device working which it now is. 

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Message 6 of 8

Re: New admin password when saving router changes

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Having checked an original SH, I was editing my post as you posted. See if it makes more sense now.

If you can't dismiss the warning you will have to temporarily change the WiFi password to something that meets the requirements, change the operating mode & save it & then change the WiFI password back.


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Message 7 of 8

Re: New admin password when saving router changes

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No need to do anything, just use the default passwords.

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Message 8 of 8

Re: New admin password when saving router changes

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I'm guessing that a firmware update has enforced the password policy more rigidly. So while the "insecure" password was able to be used to connect devices after the firmware update, it wouldn't allow it to make changes. That's why you can't now change it back to whatever it was.


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