New hub keeps losing wifi connections, even though blue lights lit

[licquorice]

Can you post the previous couple of pages please?

[Groo]

@licquorice 

There's some suspicious looking stuff in this, e.g. at 13:02:20 deauthentication because sender is leaving.

Anyway, here's 3 more pages:-

14:26:07, 24 Apr. CWMP: HDM socket closed successfully.

14:26:07, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

14:26:07, 24 Apr. CWMP: HDM socket opened successfully.

14:26:07, 24 Apr. CWMP: HDM socket closed successfully.

14:26:07, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

14:26:07, 24 Apr. WMP: HDM socket opened successfully.

14:26:06, 24 Apr. CWMP: HDM socket opened successfully.

14:26:06, 24 Apr. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username

14:26:06, 24 Apr. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC

14:26:06, 24 Apr. CWMP: Initializing transaction for event code 2 PERIODIC

13:59:30, 24 Apr. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

13:59:29, 24 Apr. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

13:59:25, 24 Apr. 2.4G Client associate from b0:e8:92:89:cd:52 (IP=192.168.1.236) RSSI=-29, Rate=65Mbps, host EPSON89CD52

13:59:25, 24 Apr. DHCP device Connected: 192.168.1.236, b0:e8:92:89:cd:52, EPSON89CD52

13:59:25, 24 Apr. Receive a DHCP request

13:59:25, 24 Apr. LAN [ADD] ARP 192.168.1.236 with b0:e8:92:89:cd:52 from br0(wl1)

13:59:24, 24 Apr. ARP [add] br0(wl1) 192.168.1.236 b0:e8:92:89:cd:52

13:59:24, 24 Apr. WHW INFO A station (SmartHub2)IF[2.4G](30:B1:B5:AC:B0:FD):STA(B0:E8:92:89:CD:52)(Legacy Device) join WHW infrastructure

13:56:55, 24 Apr. SIP Registration - success

13:36:51, 24 Apr. ARP [add] br0(wl0) 192.168.1.138 b0:dc:ef:cd:03:6b

13:36:42, 24 Apr. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

13:36:42, 24 Apr. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

13:36:41, 24 Apr. DHCP device Connected: 192.168.1.138, b0:dc:ef:cd:03:6b, DESKTOP-JSC509B

13:36:41, 24 Apr. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

13:36:41, 24 Apr. 5G Client associate from b0:dc:ef:cd:03:6b (IP=192.168.1.138) RSSI=-46, Rate=433Mbps, host DESKTOP-JSC509B

13:36:41, 24 Apr. LAN [ADD] ARP 192.168.1.138 with b0:dc:ef:cd:03:6b from br0(wl0)

13:36:40, 24 Apr. Receive a DHCP request

13:26:04, 24 Apr. CWMP: HDM socket closed successfully.

13:26:04, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

13:26:04, 24 Apr. CWMP: HDM socket opened successfully.

13:26:04, 24 Apr. CWMP: session completed successfully

13:26:04, 24 Apr. CWMP: HDM socket closed successfully.

13:26:04, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

13:26:03, 24 Apr. CWMP: HDM socket opened successfully.

13:26:03, 24 Apr. CWMP: HDM socket opened successfully.

13:26:03, 24 Apr. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username

13:26:03, 24 Apr. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC

13:26:03, 24 Apr. CWMP: Initializing transaction for event code 2 PERIODIC

13:19:31, 24 Apr. SIP Registration - success

13:02:30, 24 Apr. ARP [add] br0(wl0) 192.168.1.137 3a:ca:9c:7b:86:86

13:02:21, 24 Apr. 2.4G Client disassociate from 3a:ca:9c:7b:86:86 (IP=192.168.1.137) RSSI=0, Rate=0Mbps

13:02:20, 24 Apr. 2.4G client Mac: 3A:CA:9C:7B:86:86 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

13:02:19, 24 Apr. DHCP device Connected: 192.168.1.137, 3a:ca:9c:7b:86:86, Galaxy-A23-5G

13:02:19, 24 Apr. LAN [ADD] ARP 192.168.1.137 with 3a:ca:9c:7b:86:86 from br0(wl0)

13:02:17, 24 Apr. WHW INFO A station (SmartHub2)IF[5G](30:B1:B5:AC:B0:FC):STA(3A:CA:9C:7B:86:86)(Legacy Device) join WHW infrastructure

13:02:17, 24 Apr. Self roaming might be occurring... Deauth original one...

13:00:02, 24 Apr. DoS(UDP Loopback): IN=ppp1 OUT= MAC= src=115.231.78.10 DST=109.150.84.75 LEN=32 TOS=0x00 PREC=0x00 TTL=109 ID=0 PROTO=UDP SPT=38349 DPT=7 LEN=12 MARK=0x8000000

12:36:09, 24 Apr. SIP Registration - success

12:35:32, 24 Apr. ARP [add] br0(wl1) 192.168.1.137 3a:ca:9c:7b:86:86

12:35:06, 24 Apr. DHCP device Connected: 192.168.1.137, 3a:ca:9c:7b:86:86, Galaxy-A23-5G

12:35:06, 24 Apr. LAN [ADD] ARP 192.168.1.137 with 3a:ca:9c:7b:86:86 from br0(wl1)

12:35:05, 24 Apr. WHW INFO A station (SmartHub2)IF[2.4G](30:B1:B5:AC:B0:FD):STA(3A:CA:9C:7B:86:86)(Legacy Device) join WHW infrastructure

12:35:05, 24 Apr. WHW INFO A station STA(3A:CA:9C:7B:86:86) leave WHW infrastructure

12:33:27, 24 Apr. ARP [add] br0(wl0) 192.168.1.137 3a:ca:9c:7b:86:86

12:33:04, 24 Apr. 2.4G Client disassociate from 3a:ca:9c:7b:86:86 (IP=192.168.1.137) RSSI=0, Rate=0Mbps

12:33:03, 24 Apr. 2.4G client Mac: 3A:CA:9C:7B:86:86 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

12:33:03, 24 Apr. DHCP device Connected: 192.168.1.137, 3a:ca:9c:7b:86:86, Galaxy-A23-5G

12:33:02, 24 Apr. LAN [ADD] ARP 192.168.1.137 with 3a:ca:9c:7b:86:86 from br0(wl0)

12:33:00, 24 Apr. WHW INFO A station (SmartHub2)IF[5G](30:B1:B5:AC:B0:FC):STA(3A:CA:9C:7B:86:86)(Legacy Device) join WHW infrastructure

12:33:00, 24 Apr. Self roaming might be occurring... Deauth original one...

12:26:03, 24 Apr. CWMP: HDM socket closed successfully.

12:26:03, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

12:26:03, 24 Apr. CWMP: HDM socket opened successfully.

12:26:03, 24 Apr. CWMP: session completed successfully

12:26:02, 24 Apr. CWMP: HDM socket closed successfully.

12:26:02, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

12:26:02, 24 Apr. CWMP: HDM socket opened successfully.

12:26:02, 24 Apr. CWMP: HDM socket opened successfully.

12:26:02, 24 Apr. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username

12:26:02, 24 Apr. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC

12:26:01, 24 Apr. CWMP: Initializing transaction for event code 2 PERIODIC

11:58:21, 24 Apr. SIP Registration - success

11:26:01, 24 Apr. CWMP: HDM socket closed successfully.

11:26:01, 24 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x

11:26:01, 24 Apr. CWMP: HDM socket opened successfully.

[licquorice]

There's  Galaxy A13 that keeps connecting and disconnecting but that could be because it was moving out of range.

There seems an awful lot of CWMP activity from BT which could be attempting a firmware update.

One other thing to try is to change the DHCP lease time to maximum which I think from memory is 14 days. I can't check as I use a Raspberry Pi for DHCP and DNS proxy rather than the hub.

[Groo]

@licquorice 

Thanks.

The Galaxy is my mobile (although it's a 23 not a 13) & I was using occasionally nearby. It was always connected but I'm not surprised if it went out of range, as I was pretty surprised it picked up my WiFi from there!

Anything I can do to complete the firmware update?

And how do I change the DCHP lease time?

[licquorice]

Yeah, typo, meant 23.

No, nothing you can do to complete firmware update

Go to advanced settings > my network > IPv4 configuration>DHCP

[Groo]

@licquorice 

It was set to 1 day, so I've changed it to the max of 21 days.

[pddco]

@SludgeIsland just wondering as it’s gone a bit quiet,  has the EE Router turned up yet?

[SludgeIsland]

@pddco 

My internet connection has held perfectly for 10 days now. I had another SMS last Friday saying my fault had been rectified, and my complaint closed. Numerous calls to BT last week regarding the EE SmartHub Plus reveal that it was just a lie, presumably to shut me up for a week - which didn't work as I phoned every day (I even got the same Guide two days on the trot!), and was promised a callback every time, which never came!

As to the root cause of the problem, I guess I'll never know. BT will not tell me. SmartHub number 3 is now working perfectly! What i do know is that if this fault reoccurs, I will be giving BT hell. Now I wait for the compensation from 23/12/24 when the fault reared it's ugly head.

All of you experiencing this problem,  @Groo @Niltechy  and others, I share your frustration,  and hope BT get to the bottom of it.  Don't give up!

[Groo]

@SludgeIsland 

Great to hear & long may it last!

Today is the day they are supposedly doing the 'cease & re-provide'. The hub has been flashing pink all day so far, and the EE mini hub they sent is allowing me to connect to WiFi.  Bizarrely, my PC still says it's connected to Wifi via the BT hub but I caught it out by trying to open internet & it said no. That smart hub seems to get confused very easily 😀

Like you, they keep sending me texts saying they are going to close the fault, so when the complaint lady phones this afternoon I'm going to ask her to get them to please stop doing that.

[Groo]

Well that's the smart hub showing blue lights again, and giving me internet/wifi. I will get another phone call from complaints lady but I've told her not to phone for a week, so I can then hopefully confidently state it has worked for 7 days!