New smart hub 2 to work with FTTP?

[silentbazz]

A mysterious order for a replacement smart hub 2 appeared on my account at 6:30 this morning.

Worried my account had been compromised I contacted BT.

Long story short they said they're sending me an updated smart hub 2 to work with FTTP. However my existing home hub 2 is working flawlessly with my FTTP connection?

I think there's a glitch and they think I have recently moved to FTTP from ADSL as if the smart hub 2 was getting a hardware upgrade surely I'd have heard about this?

I received no email or communication before this order was created that my smart hub 2 was being replaced?

Is this just an error at their end do you think?

[Pedro19 · Accepted solution]

I have also received an email for the same. I spoke to BT and they confirmed that they are replacing existing hubs with a new one. The reason I was given is that they are aware some existing hubs may not work with fttp digital voice 

[silentbazz]

Ahh.. okay. That's interesting.

Am not using that, have given up with a home phone, so I don't think I'll need to swap it out. Thanks for the reply!