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KGunter
Beginner
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Message 1 of 4

One device has a slow connection on just my home BT Broadband

My 2019 Motorola G7, which works quickly and  fine on every other wifi connection, is very slow on my home BT broadband. Every other device in the house works fine on our wifi. 

 

I deleted the wifi from the saved networks on my phone and have tried restarting the phone but no difference. Would anyone have a suggestion how to fix this rather annoying problem?

 

 

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Les-Gibson
Recognised Expert
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Message 2 of 4

Re: One device has a slow connection on just my home BT Broadband

Check advanced wireless settings and make sure Mode 1 is selected. 

If that doesn't do it then try telling the phone to forget the network again and go and make a cup of tea or something, by the time you come back the painfully slow hub manager should have noticed that the phone is no longer connected. Go to Advanced Settings/My Network and click the remove button against the phone entry and then restart the hub and try again from scratch


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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KGunter
Beginner
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Message 3 of 4

Re: One device has a slow connection on just my home BT Broadband

Hi @Les-Gibson Les, 

Where are the advanced wireless settings on windows 10? I've found "Advanced Network Settings" and "Advanced Sharing Settings" but not what you said. 

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Les-Gibson
Recognised Expert
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Message 4 of 4

Re: One device has a slow connection on just my home BT Broadband

Hi @KGunter 

Apologies, I presume too much.

The settings I refer to are the hub manager settings and not windows 10

Click here Wireless for the Wi-Fi settings and here for the advanced network manager My Network

You will be asked to enter your hubs admin password


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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