OpenReach Fibre Modem

[LHunter97]

Hi All,

I’ve recently purchased a full fibre package from BT and have a question which will determine whether I need to cancel my contract or not. 

I live in a new build and an open reach fibre modem was fitted before I moved in and is in a very inconvenient place (small cupboard under the stairs).

working remotely, I require multiple devices to be connected via Ethernet direct from the router. 

can BT move where open reach installed my fibre modem and does anyone know the cost?

im getting conflicting information from customer services and they can’t get me an engineer out for 6 weeks past my start date in Jan (past my 2 week cancellation window). 

TIA 

[Keith_Beddoe]

@LHunter97 

Welcome to this user forum for BT Retail phone and broadband customers.

I assume the BT Home Hub is in the same place?

You can extend the connection between the modem and the home hub using a longer Ethernet cable, assuming there is not an Ethernet socket already in the cupboard.

The other option is to use a pair of powerline adapters to link the modem and the home hub.

https://shop.bt.com/products/tp-link-av1300-gigabit-powerline-starter-kit-tl-pa8010p-kit-v2-F9DS.htm...

Asking Openreach to move the modem, may not be practical, and could be expensive.

[LHunter97]

Yeah the BT Hub would need to go next to it. 

unfortunately powerline adapters and traipsing Ethernet cables from one side of the house to the other isn’t an option. 

Is it possible to relocated the Open Reach fibre modem? I can’t get in contact with anyone at open reach and BT can’t help until I’m officially a customer in January 23. 

some advisors said £30 call out charge then someone else said £130 so it’s just conflicting. I don’t mind paying a couple of hundred. 

[Keith_Beddoe]

A pair of powerline adapters have been used by other forum members.

As for moving the modem, I would not like to even guess the price, as it would depend on where the optical CSP is located.

[LHunter97]

I’m currently with virgin and I pay for Gig Download speed and get that direct from router but only about 50-75 mbps through Powerline adapters. 

that’s why I don’t think that’s possible. 

are you saying this?

open reach fibre modem > Powerline (via Ethernet) > Powerline (in my office) to BT Hub > BT Hub to my PC’s (via Ethernet) 

[Keith_Beddoe]

Yes, you would be simply connecting the WAN side. It would of course depend on the capability of the PLAs and the mains wiring.

[rbz5416]

Are you sure that there isn't a patch panel hiding somewhere near the ONT? There often is with that kind of setup.

[LHunter97]

Powerline 100% out the window. Just tried another speed test and my ping is > 100ms and barely get 50mbps when I pay for 1GB 

[Keith_Beddoe]

See developer`s guide https://www.openreach.com/content/dam/openreach/openreach-dam-files/new-dam-(not-in-use-yet)/documen...

[LHunter97]

This is what I have pictured below. I’m not familiar with all the technical terms of direct fibre. 

I just want this moved to my office on the opposite end of the house.