PS5 failing to connect to wifi

[Thomas01]

My new PS5 cannot connect to my BT Smart hub 2 wifi. I'm at a complete loss. This is everything I have done to get to the root of the problem.

- Restart PS5 and router

- Change wifi bands on PS5

- Move PS5 closer to hub/disc/somewhere with low interference

- Looked into MAC address filtering (don't think smarthub 2 has this)

- Successfully connected via LAN cable AND to mobile hotspot

The LAN connection is only temporary, it isn't a long term option. BT said it's a playstation issue, when the only method it can't connect via is wirelessly to my wifi. I can't get through to someone at sony for this issue, but I can't see how it would be a sony issue. Please if anyone has any advice or tips, let me know!

[NigelB72]

PS5's work perfectly well with SH2. Check your Parental Settings within MyBT because if they're enabled, they could be blocking it. 

What message are you getting when trying to connect? 

[Thomas01]

I don't believe there are any controls at all.

There are a few different messages, most commonly along the lines of failing to connect within the time limit.

[NigelB72]

They're definitely something blocking it. Check your Parental Control Settings and also if you have a VPN or Firewall built into anti virus software.

[Thomas01]

The only control enabled is web protect, everything else is turned off. I also can't see any active vpn.

Looking on the hub manager, the firewall configuration is set to default. Is it something to do with port forwarding?

[licquorice]

No, it has nothing to do with port forwarding. Turn off web protect.

[Thomas01]

It worked! Thank you.

Does it need to remain turned off to keep the playstation connected, or now that it has connected will it stay connected if I turn web protect back on?

[licquorice]

You need to leave it turned off