Planet Rock and other Streamed Radio stations keeps dropping out

[Brother52]

I listen to planet rock (Premium) and my wife listens to things like classic 70's radio, which are I beleive all part ofthe same company.  Over the last few months we have beengetting more and more drop out and disconnections from these services. 

I did have an issue last week with dropped connections which presented on our Smart TV, but this was fixed and made no difference to the radio.  We listen to the radio using Amazon Alexa, multiple devices around the home, all connected to the hub via WiFi.  IF the hub is used to stream things like Amazon Music it is fine.

Connection speeds are good, hub says link is 1000, speedtest.net on a wired LAN PC says a little below 700 for download and the BT app says over 900.

I know there is a lot of QoS and distribution technology involved in the interwebs these days so am wondering if the issue lies with this, possibly the radio company not paying for it maybe 🙂

Anyhow, it's got so bad now I can't really use these services anymore.

Any Ideas?

[Keith_Beddoe]

The first thing to do, is a factory reset of the home hub.

[Brother52]

its been a while but this is still an issue.  BT sent me another disk and I've been doing some troubleshooting.  I'm beginning to think the issue is with the Amazon Echo.  Streaming on my PC (wired connection) is fine, streaming on iphone using the planet rock app is also fine.  signal strength is fine at the Echo.  I also found some Sonos users complaining about essentially the same issue so i'm leaning to a problem with the Echo planet rock app